Delivery & Returns

Toyots R Us has two locations the 4WD & Commercial yard is located in Cook Street, Sunshine West, Melbourne. The Passenger Vehicle yard Castro Way in Derrimut, approximately 10 minutes away from each other. We offer free delivery for customers within the Melbourne metro area. Both locations have delivery services running twice a day Monday to Friday.

We also offer Australia wide delivery, we may use various couriers to get your items to you depending on your location however usually we use TNT Express. Our experienced dispatch team will package your item to ensure it arrives in one piece. In most cases, your item is dispatched the same day payment is received.

With large & bulky items we may require extra information such as if there is a forklift at the delivery address. Please Keep in mind we if the courier cannot complete the delivery because there is no way to remove the item he will be forced to return it to the depot. You may prefer to pick up from the closest depot. If unsure about this, please contact us so we can confirm for you.

We can also offer International shipping although we will need to be contacted directly prior to purchasing the item so we can get a quote for you.

Pick up is also available in most cases, the part is on the shelf, however, there may be a short wait if the part is still on a vehicle. If you want to avoid waiting just give us a call prior to arrival so we can have it ready for you.

International freight can be arranged although we will need to be contacted directly prior to purchasing the item so we can get a quote for you.

You can click on the link below to track your part.

TNT Express Tracking

Australia Post Tracking

If the item you purchased is different to what was advertised, faulty or damaged the item may be returned and we will replace the item. These replacement parts will be sent at no extra cost. Please, if any of these issues occur contact us at the earliest opportunity so we are aware and can rectify the situation and get the replacement part to you as quickly as possible.

To limit the inconvenience to you a replacement part is given top priority by our dispatch department, so the item is on its way to you on the quickest service available.  

Please note if the incorrect parts were ordered you will be charged for the return of the first item and the replacement item. Please ensure you are buying the correct part, we are more than happy to help.