Delivery & Returns | Quality Used Toyota Parts Delivered Australia Wide

Delivery & Returns

USED TOYOTA SPARE PARTS DELIVERED AUSTRALIA WIDE
Express Delivery means you can have your part in a matter of days no matter where you are in Australia 

Delivery

Toyots R Us has two locations the 4WD SUV & Commercial yard is on Cook Street, Sunshine West, Melbourne. The Passenger Vehicle yard is 10 minutes away located at 100 Castro Way in Derrimut. We offer free delivery to customers within the Melbourne metro area. Our delivery services run Monday through Friday.

For everyone else in Australia don't worry we have you covered. We offer express delivery Australia wide. Our courier of choice is TNT. Our dispatch team package your item to ensure it arrives in one piece. 

We will endeavour to have your item shipped within 1 day of receiving payment. In most cases, we will ship the same day. The free delivery service for our Melbourne customers has an 11 am cut off for same day delivery.

Freight prices may differ from google shopping advert to check out. The prices quoted on the website are real-time prices from TNT. Please contact support@toyotsrus.com.au if a large discrepancy occurs so we can assist you. 

In most cases, they will get your item delivered on or around the same ETA as the quicker services. Please advise us if you don't want your item left by the courier without a signature. If an item is scanned in as delivered it is considered in your possession.

With large & bulky items such as engines or gearboxes, we may require extra information. Such as if a forklift or similar is available at the delivery address. 

Please Keep in mind if the courier cannot complete the delivery because the item cannot be unloaded the item will be returned to the depot.

If you don't have a way to get it off the vehicle they can send a vehicle with a lift. This is an extra cost.
 
You can arrange to pick up your item from the closest depot. The item can be loaded onto your vehicle or trailer for you. We can also deliver directly to your mechanic which is a popular option.

If you are unsure about any of this, please contact us, we are more than happy to help.

International shipping is available for any of our parts. Please contact us prior to purchasing the item so we can give you an accurate quote. International shipping is not an automatic option at checkout.

You can pick up your parts from both locations. In most cases the part is on the shelf, however, there may be a short wait if the part is on a vehicle. If you are in a rush just give us a call prior to arrival so we can have it ready for you.

If you wish to track your part please click on the links below.

TNT Express Tracking

Australia Post Tracking

Returns

If the second-hand Toyota spare part you receive is entirely different to the advert, or is faulty or damaged the item you can return the item and we will replace it. This replacement item is sent at no extra cost. We will require the part being replaced returned to us.

Please, if any of these issues occur contact us straight away so we can rectify the situation ASAP. You may also want to view our terms & conditions

The majority of our adverts have images of the actual item you will receive. If we are unable to get a clear shot of the part as it is fitted to the vehicle, we may use a generic picture. Please rest assured you will receive the best quality second-hand Toyota part available.

If you are in Melbourne and you received the part through our own free delivery service. You can send the part back with the driver, the replacement will be delivered the next business day.

If the driver has already moved on please contact us with us and we will have the part picked up and swapped over. If we cannot supply a replacement you will receive a refund.

Please note if you order the incorrect parts you will be responsible for any charges related to the return and re-supply of parts. Please ensure you are buying the correct part. 

if you are unsure, we can use your vehicle information (VIN number) to confirm for you. Our salesmen are some of the most experienced in the industry, we know what goes wrong with Toyota vehicles.

To avoid buying the incorrect part due to a misdiagnosis ask us what we think. We are more than happy to help.